Chat Documentation

Engyj Brief Description About Engyj: Engyj is a robust management application designed to strea...

When the admin logs in, they will be directed to the dashboard by default, and there will be a 'C...

If a visitor visit on the webpage, Admin can see the visitor on his live chat panel below the liv...

Certainly! The admin has the ability to invite the visitor who is on the webpage for a chat. Adm...

The visitor can accept the admin's invite on the webpage, and the admin's invitation message will...

If a visitor is on the webpage and wants to contact the admin, he can click on the "Chat with Car...

When the admin receives an invitation to chat with the visitor, two options will appear. First, a...

When both the user and the applicant are online, if one of them sends a request and the other acc...

In the "All Chat History" section, all the chat conversations that have occurred between the admi...

To view chat history, go to the All Chat History menu item. From here, you can also view the cha...

 You can select the dropdown option available here to change the status and assign a user

Here, the admin can also add an internal note by clicking on the book icon. The chat that has an...

To delete chat history, go to the All Chat History menu item. You can delete a chat by clicking ...

If the admin is offline and a visitor sends a message, the message will be saved in the "Offline ...

To view Offline Messages, go to the Offline Messages menu item. From here, you can also view the...

Go to the Offline Messages menu item. From here you can select the dropdown option available her...

To add internal note to Offline Messages, go to the Offline Messages menu item. Here, the admin ...

To send mail, go to the Offline Messages menu item. Here admin can send mail to the customer by ...

To delete Offline Messages, go to the Offline Messages menu item. You can delete a chat by click...

If, for any reason, the admin is unable to read a chat, the chat will be saved in the "All Missed...

To view  chats, go to the All Missed Chat menu item. From here, you can also view the chat. Just...

Go to the All Missed Chat menu item.  You can select the dropdown option available here to chang...

To add internal note to Missed Chats, go to the All Missed Chat menu item. Here, the admin can a...

To delete Missed Chats, go to the All Missed Chat menu item. You can delete a chat by clicking o...

If a visitor wants the admin to contact them at a specific time, they can click on the "Call Back...

To manage callback request, go to Callback Request menu item. You can select the dropdown option...

To manage callback request, go to Callback Request menu item. Here, the admin can also add an in...

To delete callback request, go to Callback Request menu item. You can delete a chat by clicking ...

To manage users, go to Users menu item. Here you can see a record of all the created Users along...

To create a new User, go to Users menu item. There are two options to create a user click the...

To manage Users, go to Users menu item. To modify a user, click the pencil icon under ACTION col...

To manage settings, go to Settings menu item. From here you can go to your desire site and chang...

To manage settings, go to Settings menu item. From here you can go to your desire site and copy ...

Canned messages is a cool feature for agents to reply faster the visitors during the chat. These ...

To manage, go to More > Canned Messages menu item. Clicking the bottom right corner + button w...

To manage departments, go to More >  Departments menu item. Here you can see a record of all the...

To manage departments, go to More > Departments menu item. To create a new department there are ...

To manage departments, go to More > Departments menu item. A status of the department could be c...

To manage departments, go to Departments menu item. To modify a department, click the pencil ico...

To delete a department, go to Departments menu item. Click the delete icon under ACTION column o...

When a visitor initiates a chat on the website, the system detects the incoming request. At the ...

Visitor and user can start a chat session within this interface. Upon the user's acceptance, a de...

When a chat session ends, whether initiated by the visitor or the user, the entire conversation h...

This section shows missed messages, making it easy to find and respond to them. If the user miss...

When the user is not available, a specific feature becomes active. If a visitor starts a chat wh...

Users can see all the Callback Requests from the APP by Navigation to the Call Requests menu on t...

Users can easily customize how they appear online using a user-friendly Mobile APP.  The APP all...

We're excited to introduce our robust online scheduling system, where users can customize their a...