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Canned messages is a cool feature for agents to reply faster the visitors during the chat. These are cut & dry message templates which could be selected with a single click and send across. To manage, go to More > Canned Messages menu item. Here all the crea...

To manage departments, go to More >  Departments menu item. Here you can see a record of all the created departments with their status.

To manage departments, go to More > Departments menu item. A status of the department could be changed by clicking their current status for the individual row of the department under STATUS column. If this is Active then it means, the department is current...

To manage departments, go to More > Departments menu item. To create a new department there are two option click the + button given in bottom right corner of the screen as shown in following figure. Click on the add button on the top right corner beside "...

To delete a department, go to Departments menu item. Click the delete icon under ACTION column of the specific row in the list of the departments. This will open a confirmation popup box with YES and No options to confirm before deleting a department. If c...

To manage departments, go to Departments menu item. To modify a department, click the pencil icon under ACTION column of the specific row in the list of the departments. or Just click directly on that department, and you can edit it right away. This will o...

To manage, go to More > Canned Messages menu item. Clicking the bottom right corner + button will open a popup where user can fill the title of the Canned Message and the text which will be sent in the chat upon selection. You can also add canned message b...

Engyj Brief Description About Engyj: Engyj is a robust management application designed to streamline and enhance the Management and Marketing process for organizations. It offers a user-friendly interface and a range of features to efficiently manage various...

To manage users, go to Users menu item. Here you can see a record of all the created Users along with their role and status.

To create a new User, go to Users menu item. There are two options to create a user click the + button given in bottom right corner of the screen as shown in following figure. Click on the add button on the top right corner beside "chat Now and Main dashb...

To manage Users, go to Users menu item. To modify a user, click the pencil icon under ACTION column of the specific row in the list of the users. or Just click directly on the user, and you can edit it right away. This will open a dialogue box where you ca...

In the "All Chat History" section, all the chat conversations that have occurred between the admin and the visitor will be displayed along with some details. To view chat history, go to the All Chat History menu item. Here, you will find a record of all chat...

To view chat history, go to the All Chat History menu item. From here, you can also view the chat. Just click on the chat you want to see. The dialogue box for the chat will open up.

 You can select the dropdown option available here to change the status and assign a user

To delete chat history, go to the All Chat History menu item. You can delete a chat by clicking on the delete icon in the right column. This will open a confirmation popup box with YES and No options to confirm before deleting a Chat. If chosen YES, then t...

Here, the admin can also add an internal note by clicking on the book icon. The chat that has an internal note attached will have its book icon displayed in green.

If, for any reason, the admin is unable to read a chat, the chat will be saved in the "All Missed Chat" section for later review. To view Missed Chats, go to the All Missed Chat menu item. Here, you will find a record of all missed chats.

To view  chats, go to the All Missed Chat menu item. From here, you can also view the chat. Just click on the chat you want to see. The dialogue box for the chat will open up.

To delete Missed Chats, go to the All Missed Chat menu item. You can delete a chat by clicking on the delete icon in the right column.

To add internal note to Missed Chats, go to the All Missed Chat menu item. Here, the admin can also add an internal note by clicking on the book icon. The chat that has an internal note attached will have its book icon displayed in green.