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Internal Note
Here, the admin can also add an internal note by clicking on the book icon. The chat that has an...
View Chat
To view chat history, go to the All Chat History menu item. From here, you can also view the cha...
Introduction
Engyj Brief Description About Engyj: Engyj is a robust management application designed to strea...
Modify User
To manage Users, go to Users menu item. To modify a user, click the pencil icon under ACTION col...
Canned Messages:
Canned messages is a cool feature for agents to reply faster the visitors during the chat. These ...
Add New Canned Message:
To manage, go to More > Canned Messages menu item. Clicking the bottom right corner + button w...
Change Status
To manage departments, go to More > Departments menu item. A status of the department could be c...
Create a New Department
To manage departments, go to More > Departments menu item. To create a new department there are ...
Modify a Department
To manage departments, go to Departments menu item. To modify a department, click the pencil ico...