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Select Status And Assign User

Chat Documentation Callback Request

To manage callback request, go to Callback Request menu item. You can select the dropdown option...

Updated 2 years ago by Engyj

Delete a Department

Chat Documentation Departments

To delete a department, go to Departments menu item. Click the delete icon under ACTION column o...

Updated 2 years ago by Engyj

Departments

Chat Documentation Departments

To manage departments, go to More >  Departments menu item. Here you can see a record of all the...

Updated 2 years ago by Engyj

Add User

Chat Documentation Users

To create a new User, go to Users menu item. There are two options to create a user click the...

Updated 2 years ago by Engyj

Users

Chat Documentation Users

To manage users, go to Users menu item. Here you can see a record of all the created Users along...

Updated 2 years ago by Engyj

Delete Callback Request

Chat Documentation Callback Request

To delete callback request, go to Callback Request menu item. You can delete a chat by clicking ...

Updated 2 years ago by Engyj

Internal Note

Chat Documentation Callback Request

To manage callback request, go to Callback Request menu item. Here, the admin can also add an in...

Updated 2 years ago by Engyj

Delete Missed Chat

Chat Documentation Missed Chat

To delete Missed Chats, go to the All Missed Chat menu item. You can delete a chat by clicking o...

Updated 2 years ago by Engyj

Internal Note

Chat Documentation Missed Chat

To add internal note to Missed Chats, go to the All Missed Chat menu item. Here, the admin can a...

Updated 2 years ago by Engyj

Select Status And Assign User

Chat Documentation Missed Chat

Go to the All Missed Chat menu item.  You can select the dropdown option available here to chang...

Updated 2 years ago by Engyj

View Missed Chat

Chat Documentation Missed Chat

To view  chats, go to the All Missed Chat menu item. From here, you can also view the chat. Just...

Updated 2 years ago by Engyj

Delete Offline Messages

Chat Documentation Offline Messages

To delete Offline Messages, go to the Offline Messages menu item. You can delete a chat by click...

Updated 2 years ago by Engyj

Mail

Chat Documentation Offline Messages

To send mail, go to the Offline Messages menu item. Here admin can send mail to the customer by ...

Updated 2 years ago by Engyj

Internal Note

Chat Documentation Offline Messages

To add internal note to Offline Messages, go to the Offline Messages menu item. Here, the admin ...

Updated 2 years ago by Engyj

Select Status And Assign User

Chat Documentation Offline Messages

Go to the Offline Messages menu item. From here you can select the dropdown option available her...

Updated 2 years ago by Engyj

Delete Chat

Chat Documentation All Chat History

To delete chat history, go to the All Chat History menu item. You can delete a chat by clicking ...

Updated 2 years ago by Engyj

Chat Widget Code

Chat Documentation Settings

To manage settings, go to Settings menu item. From here you can go to your desire site and copy ...

Updated 2 years ago by Engyj

Site Settings

Chat Documentation Settings

To manage settings, go to Settings menu item. From here you can go to your desire site and chang...

Updated 2 years ago by Engyj

View Offline Messages

Chat Documentation Offline Messages

To view Offline Messages, go to the Offline Messages menu item. From here, you can also view the...

Updated 2 years ago by Engyj

Select Status And Assign User

Chat Documentation All Chat History

 You can select the dropdown option available here to change the status and assign a user

Updated 2 years ago by Engyj