# Offline Messages

When the user is not available, a specific feature becomes active.

If a visitor starts a chat when the user is offline, their messages will be automatically redirected to the **offline messages** section on the user's side.

[![Offline_message_order.png](https://documentation.engyj.com/uploads/images/gallery/2023-12/scaled-1680-/offline-message-order.png)](https://documentation.engyj.com/uploads/images/gallery/2023-12/offline-message-order.png)