# Live Chat

When both the user and the applicant are online, if one of them sends a request and the other accepts it, the live chat will begin, and they can communicate each other.

[![Live_chat_border.png](https://documentation.engyj.com/uploads/images/gallery/2023-12/live-chat-border.png)](https://documentation.engyj.com/uploads/images/gallery/2023-12/live-chat-border.png)

From this point, the admin has the ability to assign the visitor a status, add internal notes, and forward the chat.

Both the admin and the visitor have the option to close the chat.