Internal Note
To manage callback request, go to Callback Request menu item.
Here, the admin can also add an internal note by clicking on the book icon.
The chat that has an internal note attached will have its book icon displayed in green.
To manage callback request, go to Callback Request menu item.
Here, the admin can also add an internal note by clicking on the book icon.
The chat that has an internal note attached will have its book icon displayed in green.