# Internal Note

To add internal note to Offline Messages, go to the **Offline Messages** menu item.

Here, the admin can also add an internal note by clicking on the book icon.

The chat that has an internal note attached will have its book icon displayed in green.

[![Offline_ms_internal_note.png](https://documentation.engyj.com/uploads/images/gallery/2023-12/offline-ms-internal-note.png)](https://documentation.engyj.com/uploads/images/gallery/2023-12/offline-ms-internal-note.png)