Missed Chat

If, for any reason, the admin is unable to read a chat, the chat will be saved in the "All Missed Chat" section for later review.

To view Missed Chats, go to the All Missed Chat menu item.

Here, you will find a record of all missed chats.

View Missed Chat

To view chats, go to the All Missed Chat menu item.

From here, you can also view the chat. Just click on the chat you want to see. The dialogue box for the chat will open up.

Go to the All Missed Chat menu item.

You can select the dropdown option available here to change status and assign user.

To add internal note to Missed Chats, go to the All Missed Chat menu item.

Here, the admin can also add an internal note by clicking on the book icon.

The chat that has an internal note attached will have its book icon displayed in green.

To delete Missed Chats, go to the All Missed Chat menu item.

You can delete a chat by clicking on the delete icon in the right column.