# Canned Messages



# Canned Messages:

Canned messages is a cool feature for agents to reply faster the visitors during the chat. These are cut & dry message templates which could be selected with a single click and send across.

To manage, go to **More > Canned Messages** menu item.

Here all the created canned message will appear along with the name of the creator of that canned message under the NAME column

Each canned message can be deleted by clicking the DELETE icon under ACTION column. Canned messages can be MODIFY by click on it. Check the following figure for reference.

[![delete-canned-message.png](https://documentation.engyj.com/uploads/images/gallery/2023-12/X0edelete-canned-message.png)](https://documentation.engyj.com/uploads/images/gallery/2023-12/X0edelete-canned-message.png)

You can also edit canned messages; you just need to click on them.

# Add New Canned Message:

To manage, go to **More > Canned Messages** menu item.

1. Clicking the bottom right corner + button will open a popup where user can fill the title of the Canned Message and the text which will be sent in the chat upon selection.
2. You can also add canned message by clicking on the top right corner beside "chat now and main dashboard" button. Check the following figure for reference.

[![add-canned message.png](https://documentation.engyj.com/uploads/images/gallery/2023-12/mQhadd-canned-message.png)](https://documentation.engyj.com/uploads/images/gallery/2023-12/mQhadd-canned-message.png)

NOTE: Both title and message fields are used during the quick search while sending a canned message in chat panel.