# All Chat History



# Chat History List

In the **"All Chat History"** section, all the chat conversations that have occurred between the admin and the visitor will be displayed along with some details.

To view chat history, go to the **All Chat History** menu item.

Here, you will find a record of all chats.

[![All_chat_history.png](https://documentation.engyj.com/uploads/images/gallery/2023-12/Uqnall-chat-history.png)](https://documentation.engyj.com/uploads/images/gallery/2023-12/Uqnall-chat-history.png)

<div class="w-full pt-2 md:pt-0 dark:border-white/20 md:border-transparent md:dark:border-transparent md:w-[calc(100%-.5rem)]" id="bkmrk--2"><form class="stretch mx-2 flex flex-row gap-3 last:mb-2 md:mx-4 md:last:mb-6 lg:mx-auto lg:max-w-2xl xl:max-w-3xl"><div class="relative flex h-full flex-1 items-stretch md:flex-col"><div class="flex w-full items-center">  
</div></div></form></div>

# View Chat

To view chat history, go to the **All Chat History** menu item.

From here, you can also view the chat. Just click on the chat you want to see. The dialogue box for the chat will open up.  
[![View Chat.png](https://documentation.engyj.com/uploads/images/gallery/2023-12/view-chat.png)](https://documentation.engyj.com/uploads/images/gallery/2023-12/view-chat.png)

# Select Status And Assign User

 You can select the dropdown option available here to change the status and assign a user

[![Status&Assign_User.png](https://documentation.engyj.com/uploads/images/gallery/2023-12/EY9statusassign-user.png)](https://documentation.engyj.com/uploads/images/gallery/2023-12/EY9statusassign-user.png)

# Internal Note

Here, the admin can also add an internal note by clicking on the book icon.

The chat that has an internal note attached will have its book icon displayed in green.

[![Internal Note.png](https://documentation.engyj.com/uploads/images/gallery/2023-12/internal-note.png)](https://documentation.engyj.com/uploads/images/gallery/2023-12/internal-note.png)

# Delete Chat

To delete chat history, go to the **All Chat History** menu item.

You can delete a chat by clicking on the delete icon in the right column.

[![Delete_chat.png](https://documentation.engyj.com/uploads/images/gallery/2023-12/delete-chat.png)](https://documentation.engyj.com/uploads/images/gallery/2023-12/delete-chat.png)

This will open a confirmation popup box with YES and No options to confirm before deleting a Chat. If chosen **YES**, then the Chat will be deleted from list.